Refund policy

RETURN & REFUND POLICY

We want you to have a smooth shopping experience.

Please read the following policy before placing your order.

1. RETURN / EXCHANGE

Our products are made on demand. We accept return or replacement requests for products that are received damaged, defective, misprinted, or different from the product ordered.

Such requests must be raised within 7 days of delivery.

For damaged, defective, misprinted or incorrect products, please contact us with:
• Order number
• Clear photographs of the product
• Clear photographs of the packaging
• An unboxing video, where available

After verification, we may provide a replacement or refund, as applicable.

2. SIZE / CHANGE OF MIND

Please check our size chart carefully before placing your order.

Returns or exchanges due to selecting the wrong size or change of mind are not routinely accepted for our made-to-order products. Where an exchange or replacement is possible, additional product/shipping costs may apply.

3. PRODUCT CONDITION

Products must be unused, unwashed and undamaged when a return is approved. Products damaged after delivery due to washing, improper use, alteration or mishandling may not qualify for replacement or refund.

4. REFUNDS

Once a return/replacement request is approved, the applicable refund will be processed to the original payment method or through the applicable payment channel.

Refund processing time may vary depending on the payment provider.

5. WRONG PRODUCT

If you receive a product different from what you ordered, please contact us within 7 days of delivery with photographs and your order details. We will review the issue and provide an appropriate resolution.

6. DELIVERY / RTO

Please provide a complete and accurate shipping address and phone number when placing your order.

If an order cannot be delivered because of an incorrect/incomplete address, refusal to accept delivery, or the customer being unavailable, the order may be returned to the fulfilment facility. Any re-shipping or additional charges, where applicable, may be the customer's responsibility.

7. HOW TO CONTACT US

For return, replacement or refund requests, please contact us through the contact details provided on our website and mention your order number.

We reserve the right to verify every return or replacement request before approving it.